Last updated: October 2, 2026
We want you to be happy with your Paws purchase. If something isn’t right, email bark@pawsforacause.com so we can help.
For eligible full-price items, including stocked apparel, you have 30 days after receiving your order to request a return or exchange. Apparel identified as made to order on its product page is excluded from standard returns and exchanges. Items must be unused, unworn, and unwashed, with their original tags. Original packaging is not required.
Apparel identified as made to order on its product page is made especially for your order. We do not accept standard returns or exchanges for these items for size, color, or a change of mind. If your made-to-order apparel arrives damaged, defective, or incorrect, contact us within 30 days of delivery. We’ll offer a replacement first. If a replacement isn’t available, we’ll issue a refund.
Your happiness matters to us. If you have another concern with your made-to-order apparel, please reach out. We’ll consider requests case by case, although we can’t guarantee a return or exchange outside this policy.
All discounted items are final sale and are not eligible for standard returns or exchanges. This includes items purchased at a sale price or with a promotional discount. You can still report damaged, defective, or incorrect items as described below.
Email bark@pawsforacause.com with your order number, the item you’d like to return or exchange, and the reason for your request. Please wait for approval before sending anything back. We’ll provide the return address and instructions after approval.
For standard returns and exchanges, you are responsible for purchasing return postage. We recommend a tracked shipping service. Original shipping charges are nonrefundable for standard returns. For approved exchanges, Paws covers shipping the replacement item to you. Exchanges are subject to availability.
Please check your order when it arrives and contact us within 30 days of delivery if an item is damaged, defective, or incorrect. Include your order number and, if possible, photos showing the issue.
We’ll work with you to resolve the problem and provide instructions if a return is needed. Paws covers any required return shipping and shipping for a replacement. If we refund an affected item, we’ll also refund any original shipping charge attributable to that item.
We’ll notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the item. If we approve a refund without requiring a return, we’ll issue it within 5–10 business days of approval.
Your bank or payment provider may need additional time to post the refund. If you haven’t received an update after 10 business days, please contact us at bark@pawsforacause.com.
This policy applies to orders shipped within the United States. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.